Shipping policy

Shipping Policy

Thank you for shopping with Patrick Ferguson Designs! Below is an overview of our shipping process to ensure a seamless experience for our valued customers.

Processing Times

  • Standard Processing: Orders are typically processed and shipped within 5 to 7 business days from the date of purchase.
  • Custom Orders: Custom-sized or bespoke items may require additional processing time. You will be notified with an estimated timeline upon order confirmation.

Shipping Notifications

  • Once your order ships, you will receive an email with the tracking details.
  • If there are any unexpected delays in processing or shipping your order, we will notify you as soon as possible.

Delivery Times

  • Delivery times vary depending on your location and the shipping method chosen at checkout.
  • Please note that once an order has been handed over to the courier, delivery times are outside our control.

Shipping Costs

  • Shipping costs will be calculated at checkout based on your location and order weight.

International Shipping

  • We currently ship internationally to select countries. Import duties, taxes, and customs fees are the responsibility of the customer and may vary by destination.

Rush Orders

Lost or Delayed Shipments

  • If your shipment appears delayed or lost, please contact us for support. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

For questions or concerns about your order, please contact our team at:
Email: customersupport@patrickferguson.co.za