Refund policy
Refunds and Returns Policy
We want you to love your Patrick Ferguson Designs pieces as much as we loved creating them. If you’re not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: Items must be returned in their original condition, unworn, with all tags attached, and in the original packaging. Custom-made and bespoke items are non-returnable unless there is a manufacturing defect.
- Timeframe: You have 14 days from the date of delivery to initiate a return.
- Process: To start a return, please contact our customer service team at customersupport@patrickferguson.co.za. Once approved, you will receive instructions on how to return your item.
Refunds
- Approval Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed within 7-10 business days via your original payment method.
- Exclusions: Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, we recommend returning the original item and placing a new order.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Custom-sized or made-to-order garments.
- Items purchased on final sale.
- Accessories.
Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
Shipping Costs
- Customers are responsible for the cost of returning items, except in cases of defective or incorrect items.
- If you wish to arrange your own return, ensure the item is securely packaged, as we cannot take responsibility for lost or damaged packages.
Need Help?
For assistance or further questions, reach out to us at customersupport@patrickferguson.co.za. We’re here to ensure your experience is seamless and satisfying.
